Refund policy

Return & Refund Policy

We want you to love your Moody Matcha purchase! If you are not satisfied, please review our return and refund policy below.

Returns:

Due to the nature of our products, we do not accept returns on opened or used items for health and safety reasons.

Unopened and unused items may be returned within 14 days of delivery. The item must be in its original packaging.

Customers are responsible for return shipping costs.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed back to your original payment method within 5-7 business days.

Shipping costs are non-refundable.

Damaged or Defective Items:

If your item arrives damaged or defective, please email us at [your email] within 7 days of delivery with your order number and photos of the issue.

We will provide a replacement or a full refund based on the situation.

Exchanges:

At this time, we do not offer direct exchanges. If you need a different item, we recommend placing a new order and requesting a refund (if applicable) for the original item.

For any questions regarding shipping or returns, please contact us at moodymatcha.co@gmail.com. We appreciate your support and look forward to serving you!